An effective kiosk should be customer friendly, easy to use and fast. However some errors may arise and they may affect the running of the kiosk. However, it should be noted that these effects can be reduced through various ways. Some of these ways are;
- The kiosk devices need to be regularly and continuously monitored. This enables problems that may arise to be detected as early as possible. This may drastically reduce the risk that a client may face such a problem. A kiosk administrator may deploy use of alerts through emails or text messages which will notify him as soon as the problem arises and they will be able to immediately take action thus it will decrease the duration which the kiosk system will be down.
- To avoid and reduce the effects of kiosk errors faced the users, you can enable the ‘out of service’ mode until the problems are resolved. This may sound an unsatisfying action to customers but it is a powerful tool that will greatly prevent the worst customer experience. Although it might disappoint users to see that a kiosk is out of service, it is better than having to encounter the problem as they use the kiosk. This message serves as a warning and the customers can go t another functioning kiosk. To the kiosk administrators, this out of service message is great in hiding errors that may appear on the screen which may not only be embarrassing but also it pose as a security threat.
- The key to solving these kiosk errors is to diagnose and know what the exact problem is. This helps in reduction of service costs and the downtime of a kiosk. A kiosk administrator is advised to put problem diagnosis and remote management in place. This will aid in identifying, troubleshooting, diagnose and resolve most problems from the use of remote. Should a more complex problem arise on a kiosk, that is when a service engineer be required to fix or replace the kiosk.
The above ways on reduction on the kiosk errors effects may increase the up front development costs to implement them but on a long term perspective, it will save much more money on its service and maintenance. If you, as a business, has decided to go the kiosk way to satisfy your customer needs, it is would be advisable to implement the above ways at once so as to save further costs that may arise from the problems later.