DevOps And ITIL: Friends Or Enemies?

Can ITIL and DevOps co-exist?

It seems to have a hard time deciding what DevOps is, let alone comparing with highly structured methodologies, ITIL. Over 1 million people globally trained to work with ITIL, and many have applied for ITIL DevOps certification, and ITIL foundation certification. Despite its many years of advancement, the latest development concept of DevOps has faster responsiveness and flexibility than ITIL.


With reference to the IT pond, DevOps (development and operations) has started with a software evolution environment, and many of its methodological analyses and tools are focused on rising the deployment of the software with ideal conditions. However, Continuous-Integration (C.I) and Continuous-Delivery (C.D) have altered the formation process, and uninterrupted monitoring offers real-time visibility across the whole structure. Nevertheless, it is considered that DevOps is not limited by means of developing quick software with minimal bugs. Sometimes it is trouble full to add small chunks of software in the business which are associated with the processes and assets of Information and Technology respectively.

However, the mutual hybridization of projects by the developers and operators encompasses all the possible prospects of information technology simply because the exchange of data and cooperation on the business’s goals is comparatively less productive. In addition, it creates an improved working environment than the conventional exchange of knowledge. Above all those aspects, the key reason identified is that DevOps is remarkably referred to as a philosophy that is used for reshaping the business within its own concepts and ideas, require a step back and rethink some of the basics of working on IT.

Instead of well-versed individuals who are part of the overall system and who hope to work together, the team of DevOps strives to take an atomistic vision of the technological process and altered individual work to attain improved business needs. Though, this pointing out that the people prefer to gain knowledge in code learning networks, professional programming, and security and project management as well. Though, it is more than classical training, as DevOps is designed to change key approaches with multi-disciplinary concepts, like code substructure, where the deployment processes are replaced by fragile snowball servers, quotable and ascendable, which can be modified to development, investigating, quality assurance, and production.


In the past decades, ITIL (Information-Technology-Infrastructure-Library) known as a best practice framework for providing cloud-based services. The systematic approach of ITIL is to manage the advanced data processing services, which can help businesses to manage risk, tone up their customer affairs, implement on cost-effective practice, and create a continuous information technology environment that enables them to grow, measure and change. In opposed to DevOps, ITIL is a highly structured strategic design to gain productivity and facilitate metrics on technical transformations. ITIL is an information technology service management tool type and directs mainly on the protocols of implementation, maintenance, and improvement with respect to the customer information services.

Since ITIL is highly integrated, many specific concepts and ideas supposed to be learned in order to utilize it efficiently. Further, ITIL has been the cognitive attribute of AXE-LOS since 2012 and provides ITIL content, ITIL DevOps certification such as ITIL foundation certification, and updates the framework of ITIL as well. Though this indicates that ITIL, on account of this, considers as a non-profit, unadopted ideology of the DevOps which driven by a private organization. However, the rigor and complications of ITIL will create some high costs for cloud computing stores, as ITIL will only work if applied. Thus it confers to the meaning that investing a lot of time and money as well will be helpful in the creation of the ITIL group. Although, ITIL introduced before DevOps, so it is obvious that some characteristics regarding the businesses and organizations still do not meet the requirements.

Are ITIL and DevOps Natural Enemies?

Concerning the multiple debates about the complexities of concurrence between DevOps and ITIL is now one of the most common concerns at the multiple preferences of one or the other method for “silo,” which refers as a term that does not compatible with others. Accordingly, this advancement more likely the uttermost threatening source for the enterprises and business-facing the simultaneous effects of ITIL and DevOps.

In particular, there are many rabbit holes as well in ITIL which can take hours and minutes of work, interfere with the communication, and put off from the main target. Even so, if this is a powerful and customizable layer architecture, work silos (even if small) can be effective and efficient. Introducing DevOps can be a disturbance to those who are used to work or handling things within the predefined framework of ITIL. While looking for an environment where the DevOps and ITIL coordinators work together, the professionals of ITIL need to be open-source for deflection from practices of ITIL cross wisely.

In the present state, this is impossible to take no notice of the facts that have the extensive usage of the ITIL in order to standardize the computing technologies and make a significant contribution to the cloud network, even though such practices are not ideal. Therefore, it is important to acknowledge the value of ITIL and not let the ability of numerous holders of ITIL DevOps certification, and ITIL Foundation certification let go nowhere. Rather, the world should look for ways to consume DevOps as a finishing and customization tool which is ideal for correcting the vulnerabilities of ITIL.

DevOps vs ITIL

Finally, while DevOps came in response to the failure of ITIL and found a successful solution to ITIL’s insoluble constraints, developed IT teams use both. ITIL and DevOps can be friends if businesses understand their dynamics. It is important to work faster and smarter, but also require process and power. Businesses are starting to understand these facts and instead of using both cross-sections. In fact, these collaborations with ITIL and DevOps are increasingly distributed as enterprises adopt them. Indeed, many organizations are capable of adapting ITIL practices to alter them to DevOps manner, but “do these cross-sectional and standard practices DevOps and ITIL work for a long time?”

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