You can use the live chat software comparison table to find the best possible live chat software that you can use for your online business, but if you don’t know what features to look for, then you might not know how to read the comparison table correctly. This is why you should make sure that you’re aware of these features that the live chat software should have. Then, you will know that you’re using the best software that offers the most usable software. Here are some of the features that you need to look for:
Easy to set up
This is the most important feature that you need to look for. You need to remember that you’re going to set up the new software, and you need to do it correctly if you want to make sure that the software is working properly.
There are some of the software that is harder to set up than other. And, if you are not an expert on computers, you might want to look for the best live chat software that is the easiest to set up.
Easy to use for clients
It isn’t just the easy to set up that is really important. You also want to use a software that is easy to use for the clients. They don’t want to struggle to figure out how to use the software to ask you or your manager a question about the product or service.
This is essential to buy software that is easy to use for all your clients. You need to remember that if the software is hard to use, then you might lose potential clients that are not used to working with this type of software for enquiries.
“Party is typing” notification
You might think that this is a feature that’s not important. However, this is a really important feature that you need to have. This is so that your client and the one managing the live chat software can see if the other person is still typing. Or, if the person has left the chat room.
It will ensure that the client and the manager don’t have any misunderstandings, because the client can’t see that the manager is still typing the answer.
Buying and installing the live chat software isn’t the only thing that’s important. You should also make sure that the features of the software are great and usable for you and the clients. The easier the software, the better the system will work. Make sure that you know the most important features that the live chat software should have, before making your purchase.
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